The way law firms operate is undergoing a transformation. In an increasingly competitive market, legal practices are under pressure to improve customer care, to rationalise costs and to maximise billable hours in order to stay at the top of their game.
Workspace communications and collaboration technology are creating new channels to bring teams together across disparate locations, as well as providing greater flexibility for clients, putting them in touch with legal experts round the clock. These technologies not only improve access to legal services for clients, they also substantially reduce costs for law firms as unproductive travel time is minimised, and billable time and caseload capacity for fee earners increases.
The physical environment of modern law offices is also changing, with workforce consolidation and the drive to reduce costs meaning that traditional law office environments are giving way to open plan, more collaborative spaces.
With confidentiality high on the agenda, as well as the need for concentrated, highly attentive work, acoustic shielding materials and electronic sound masking technology are essential to providing the right balance of openness and privacy in offices, meeting rooms and client suites.
Brand is also playing an increasingly important part in building and maintaining client relationships and in asserting the identity and values of legal firms. In an industry once built on personal relationships alone, the trend towards larger practices and the ability to scale knowledge and expertise across multiple locations means that clients need to feel that they will receive the same high standards of customer care, whichever site they visit.
Claremont has worked with a large number of leading legal firms to help them to manage organisational change and to continue to compete effectively in the modern marketplace. Our space planning, interior design and fit-out have helped legal practices to successfully negotiate mergers and acquisitions to bring a number of different teams together under one roof, not only rationalising costs but also promoting unity and effective collaboration among the newly combined teams.
Our technology expertise has helped us to deliver state-of-the-art client suites that combine the latest in communications and collaboration technology with high design to provide a seamless client experience whether meetings take place on-site or in the virtual space.
Maintaining continuity of experience in both physical meeting rooms and virtual, video-enabled meetings is key to providing the high level of service that today’s clients expect. We also have a keen awareness of the need for confidentiality that informs our use of acoustic shielding materials and electronic sound masking in physical meeting rooms, and high grade encryption across all visual communications systems.
We’ve also worked with legal practices large and small to deliver a unifying brand experience that expresses the corporate values and ethics of the firm to both clients and staff. Claremont has extensive experience in working with logos, messaging and colour schemes to create environments that reflect the firm’s ethos, with strong representation across reception areas and client suites, as well as a more subtle manifestation in behind-the-scenes office areas.
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