The location of O2’s fourth major customer service centre in the UK, the Skypark complex was chosen by O2 for its excellent working facilities, local amenities and transport links, with O2’s operations covering 3 floors of the complex.
Claremont was appointed to specify, supply and install all loose furniture items for the project which included 1,200 workstations from Teknion, task seating from GGI and the all important noise reducing acoustic screening to support the 24/7 working patterns. Hot desiking was introduced and to avoid the inevitable desk clutter, each member of staff has their own attaché case so that they can keep their documents safe.
Central to the brief was the requirement to create a working environment which helps support flexible working options, with numerous shift patterns and part time positions.
Brand values and recognition are a high priority for the company. With a strapline of “Clear, open, bold, trusted” the interpretation is of a free, fresh and clean looking working environment. The feeling of openness is enhanced by a colour palette of cool blue and white and complemented by the 3m high ceiling and an open plan layout. 120 degree pentagon desks are set out in clusters or pods which leave plenty of room for movement between areas.
Around the operational floor, staff facilities are bright, welcoming and well received. The breakout space combines soft seating areas for relaxation and a café area for the staff, with internet perch stations and touchdown space. Staff have free access to the internet, landline
There are one-to-one rooms, a quiet room and table football games in the breakout area. In addition to this there are products on display for staff to play with and learn to use.