The success of consumer technology can be attributed to the focus its designers have placed on the user, making it simple and intuitive to use at every stage. So how can you apply some of this thinking to drive workplace productivity, efficiency and productivity? Here are four considerations:
Workplace technology often falls short by being overly complex and not with the user in mind at all. The success of consumer systems and devices is that they are deceptively simple to use. Simple touch screens remove complicated steps in the process and more often than not, no training or manuals are required.
Work with your IT team to see how you could improve your workplace systems, software and hardware. Ask yourself – are there more intuitive easy-to-use solutions that would see a more engaged and productive workforce? Could it help to reduce emergency calls to your IT team? Would it make for a better employee and client experience?
Global firm Accenture commissioned a study in 2011, which revealed that 44% of employees were dissatisfied with the software and devices they used at work. That’s a lot of unhappy and unsupported people. The gap between consumer and workplace technology needs to reduce and quickly. Workplace tools must have the same usability and flexibility as consumer apps and devices if they are to meet the expectations of future generations of workers, customers and clients.
2. Total flexibility
We love our consumer devices because of the flexibility they give us. That’s flexibility in terms of how, when and where we use them. Unfortunately, workplace technology does not always offer the same. Part of the challenge is the cost of replacing or upgrading existing tools and systems, but the risks of ignoring the challenge are far greater. Organisations that choose mobile, flexible technology will quickly see productivity gains that more than offset the capital expenditure of rolling out mobile technology.
Technology has given us connectivity and belonging; the ability to talk to friends, family and companies with ease. Within an organisation it’s easy to see how technology can deliver similar benefits – namely employee engagement and job satisfaction. Make it easy for your teams to share, collaborate and communicate, whether that’s within the business or externally, and they will undoubtedly achieve more.
4. Make things easier
Consumer devices have allowed us to be much more productive in our personal time. At the push of a button we can pay bills, book holidays, diary appointments and more.
Businesses have much to gain from adopting this same approach. When dated technology starts to hamper communication and collaboration, productivity is suffocated too. With the right tools for real-time collaboration you can free your business from its old practices. Consider whether your systems, software and devices are really making things as simple and efficient as possible.
To find out more about the next generation of workspace technology and how you can use it to drive your business forward, visit our workspace technology page.