TNT case study

The objective was to create a call-centre environment which will equal or exceed the parameters laid down in their first European Call Centre in Milan, proven to be successful and held up as the benchmark for future call-centre space. The space created should help retain and develop staff and build morale and should introduce concept of interactive meeting, training and break out space.

Solution

The 120 degree layout provided a flowing layout to the office which is not regimented but also ensures optimum utilisation of the space. The creation of soft curves provides an environment which avoids face to face seating arrangements and the practical workstation solution is capable of meeting the excessive cabling demands of the call centre. Flat screen technology was accommodated to enable valuable worksurface to be uncluttered.

Result

The solution surpassed expectations in comparison to Milan benchmark call centre and the projected growth is ahead of schedule due to retention and development of staff. The new training facility supports training through linked interaction at the workplace, ensuring that training is ongoing even after the initial training period.